Contact Support

For organization-provided access, contact your organization administrator first. Administrators should check the learner, cohort, seat, enrollment, or workflow state before escalating.

Email support@pathiva.com with:

• your Pathiva account email and organization name;
• the page URL and approximate time of the problem;
• the exact error message;
• the action you attempted and the result you expected;
• whether the problem affects one user or several;
• a screenshot with personal or sensitive information removed where possible.

Do not email passwords, payment details, test answers, or unnecessary learner records.