Troubleshooting

I cannot see my organization or Learning Path

1. Confirm that you used the email address that received the invitation.
2. Open My spaces and select the intended organization.
3. Ask an admin to confirm that your invitation was accepted and that you were enrolled or assigned the required seat.

A step is locked

Open the step and read Requires or Available after. Complete every listed prerequisite. Refresh the path after the prerequisite reports Completed.

A quiz or assignment step needs attention

Open the step for the specific reason. If attempts or submissions are exhausted, contact an organization admin; they may be able to grant another attempt. If a assignment revision was requested, open the feedback before creating the next submission.

An admin feature is missing

Confirm that you opened the correct organization and have the expected admin role. Features also depend on organization capabilities. A missing menu item may be intentional.

A page still fails

Retry once after refreshing. If the problem remains, record the page URL, time, exact message, action attempted, and whether the problem affects one or several users. Then follow Contact support.